Privacy & Information Handling Policy

1. Information we may collect

• Name, organisation, email address, telephone number and preferred contact method.
• Office rental, meeting, attendance, viewing and proposed commencement details.
• Home-service location, work description, access restrictions, hazards and appointment information.
• Worker or contractor identity, qualifications, assignment, attendance and work records.
• Communications, quotations, approvals, invoices, receipts, complaints, incidents and resolution records.
• Photographs or other job evidence where reasonably required and agreed, subject to privacy and safety controls.

Fleurs seeks to collect only information reasonably required for the stated business purpose.

2. How information is used

• To respond to enquiries and assess availability, suitability and scope.
• To prepare and administer bookings, rentals, appointments and service assignments.
• To verify identity, coordinate safe access and protect customers, personnel and property.
• To issue quotations, confirmations, records and receipts.
• To investigate complaints, incidents, suspected misrepresentation or policy breaches.
• To meet lawful recordkeeping, safety, insurance, dispute-resolution and regulatory requirements.

3. Limited and purpose-specific sharing

Information may be shared on a need-to-know basis with an assigned worker or contractor, property or building management, professional adviser, insurer, technology or records provider, emergency service or public authority where reasonably required for the confirmed purpose, safety, legal compliance or protection of rights.

Fleurs does not sell or rent customer personal information. Contractors receiving customer information are expected to use it only for the authorised assignment and to protect it from unauthorised access or disclosure.

4. Security and confidentiality

Fleurs uses reasonable physical, administrative and electronic safeguards appropriate to the sensitivity of the information. Access should be limited to authorised persons. No system is completely secure, so customers should not send payment-card information, passwords, alarm codes, unnecessary identity documents, medical records or other highly sensitive information in an initial email enquiry.

Suspected loss, unauthorised disclosure or misuse should be reported promptly to FleurOffice@gmail.com.

5. Accuracy and retention

Information should be kept accurate enough for its intended purpose and retained only as long as reasonably required for the service, safety, accounting, legal, insurance, complaint or dispute purpose for which it is held. Records that no longer have a legitimate retention purpose should be securely deleted or destroyed, subject to any legal hold or required retention period.

6. Access, correction and privacy requests

A person may contact Fleurs to ask what personal information Fleurs holds about them, request correction, withdraw a non-essential consent, object to unrelated use or request deletion where appropriate. Fleurs may need to verify identity and may retain information where required by law, contract, safety, accounting or legitimate dispute-resolution needs.

7. Website enquiry process

Third-party services opened through external links, including a map or email application, operate under their own privacy terms.